Welcome to the WatchShip.com help page. Here you will find answers to most frequently ask questions about your watch purchase.

Shipping Questions

•What shipping options does Watchship.com have?

•How soon will WatchShip.com ship my order?

•Does Watchship.com ship to International locations?

•Does WatchShip.com ship to Puerto Rico or other U.S. territories?

•Does WatchShip.com ship to APO or other foreign military addresses?

Product Questions

•Are all WatchShip watches real?  

•Do all WatchShip's watches come with a warranty?

•Do all WatchShip's watches come with a serial number?

•How can WatchShip offer such a great price?

•What types of payment does WatchShip take?

•Will WatchShip size my watch before it is shipped?

•How do I measure my wrist?

•What if I need additional links for my watch?

•What is WatchShip's return policy?

•The watch I want to order appears to be out of stock?

•The watch I want is not listed on your web site, can you special order it for me?


After the Order is Complete

•The tracking number I received does not appear to be valid?

•I just received my watch and I need to have it sized, what are my options?

•I need to get the battery changed in my watch?

•I would like to exchange my watch, what do I need to do?

•I would like to return my watch for a refund, what do I need to do?

•My watch appears to be defective, what should I do?

•I have not received a watch I ordered?

•My warranty is through WatchShip, and I need my watch serviced?

•How do I track my order after it is placed?

Shipping Questions
What shipping options does WatchShip.com have?
Please see Shipping page

How soon will WatchShip.com ship my order?
WatchShip.com ships most orders within 24 hours if the order if placed by 2:00pm Central time. Multiple quantity orders, orders that require sizing, or orders that require address verification (such as alternate shipping addresses), may be delayed. If your order will have a delay of more than two business days, we will attempt to contact you. Shipping time estimate is available for each model on the description page

Does WatchShip.com ship to International locations?
Yes, we ship to Canada and Australia.

If you live in the UK, please see our local website: www.watchship.co.uk

Does WatchShip.com accept International Credit Cards?

Yes, we accept International Visa and Mastercard

Does WatchShip.com ship to Puerto Rico or other U.S. territories?
No, at this point we do not.

Does WatchShip.com ship to APO or other foreign military addresses?

No, at this point we do not.




Product Questions

Are all WatchShip's watches real?
All watches sold from WatchShip are 100% guaranteed to be authentic and genuine. We do not ever sell used, previously owned, replica, or imitation watches. All watches come in the original packaging with all original paperwork and factory serial numbers.

Do all Watchship's watches come with a warranty?
Yes, all watches sold from WatchShip include a warranty:
See page "warranty" for more details.

Do all WatchShip's watches come with a serial number?
Yes, all watches sold from WatchShip include a factory serial number if applicable.

How can WatchShip offer such a great price?
WatchShip maintains affordable prices on name brand watches because of our tremendous buying power. We buy product in large volumes and stock in house our entire inventory. Then due to our extremely low overhead, we can pass the savings on directly to the public.

What types of payment does WatchShip take?
We accept Visa and Mastercard

Will WatchShip size my watch before it is shipped?
We offer to adjust metal band or bracelet to requested size within original band length on most styles.
How it works:
If the watch you want to order has a re-sizable bracelet or metal band, you may ask us to adjust its size.
Please measure your wrist, using a soft ruler or measure tape.(add 0.25 to 0.5 Inch, depends how loose you like it.)

•All removed band parts will be included and shipped with your watch.

•In some cases we may need an extra day before shipping.

•This service is available Only at the time you place this orders.

•Leather band or Bangle are not re-sizable.

How do I measure my wrist?
Measure your wrist using a soft ruler or measuring tape. Then add 0.25 to 0.5 Inch, depending on how loose you like it.

What if I need additional links for my watch?
Please contact us using the contact form to see if additional links are available. Please include the model number of the watch and final size you will need the watch. There may be a charge for additional links.

What is WatchShip's return policy?
Please check the return page for our complete return policy.

The watch I want to order appears to be out of stock?
Please Check back often, our inventory changes daily

The watch I want is not listed on your web site, can you special order it for me?
No, unfortunately all the watches that we carry are listed on our web site. If the brand or model is not listed, than we do not carry it.



After the Order is Complete
The tracking number I received does not appear to be valid?
Often, we generate tracking numbers for order before your watch is physically shipped. Once the carrier picks up and scans your package, it will be trackable. This typically happens around 7 to 8 PM Central time on business days only.

I just received my watch and I need to have it sized, what are my options?
We recommend that you take your watch to a local jewelry store that provides this service.

I need to get the battery changed in my watch?
If your watch has a warranty through WatchShip.com, please fill out the RMA request form and WatchShip will change the battery for you. If your warranty is through the manufacturer, please consult the manufacturer and follow their guidelines for battery replacement.

I would like to exchange my watch, what do I need to do?
You must obtain a return authorization. Please contact us to obtain one

I would like to return my watch for a refund, what do I need to do?
You must obtain a return authorization. Please contact us for instructions for returning the watch.

My watch appears to be defective, what should I do?
Please contact us and describe the issue with as much detail possible. Please include the watch model number and your order number.

I have not received a watch I ordered?
Please contact us with your name, order number, and watch model and we will investigate your situation.

My warranty is through WatchShip, and I need my watch serviced?
Please contact us